Aboriginal and Torres Strait Islander consumers invited to have their say

• Aboriginal and Torres Strait Islander people invited to share their experiences and issues they have had with buying goods and services in Western Australia
• Data will help to inform campaigns to empower people to know their consumer rights and identify unlawful conduct that needs to be investigated
• Survey open to people aged 16 years and over, and closes 28 April 2023
  

The Aboriginal Consumers Count Survey is now open, inviting Aboriginal and Torres Strait Islander people aged 16 and over to share their experiences with buying goods and services.

The aim of the survey is to give Consumer Protection a greater understanding of issues that Aboriginal and Torres Strait Islander people are facing and to help identify unlawful conduct by traders which can be investigated.

The data captured from the survey will help to inform the development of engaging and educational campaigns to empower people to know their consumer rights, what to do when things go wrong and how to protect themselves from scams.

Aboriginal and Torres Strait Islander people in WA are encouraged to share their experiences and issues with buying goods, such as motor vehicles, and services, such as renting a home or lawn mowing.

Consumer Protection provides free advice and information to Western Australian consumers about housing, shopping, motor vehicles, scams and product safety and is able to help consumers resolve disputes with businesses, investigate complaints about unfair trading practices and prosecute unlicensed traders. 

It's important to hear directly from Aboriginal and Torres Strait Islander people throughout WA, so Consumer Protection can ensure its services are appropriate and accessible, and develop targeted educational campaigns that can be delivered throughout the State.

To have your voice heard, take the survey by visiting the Consumer Protection website at http://www.dmirs.wa.gov.au/accs. It closes on Friday, 28 April 2023.

For more information and advice, Aboriginal and Torres Strait Islander people can contact Consumer Protection by emailing askus@dmirs.wa.gov.au or by calling 1300 30 40 54.

Comments attributed to Commerce Minister Sue Ellery:

"It is important for all Western Australians, including Aboriginal and Torres Strait Islander people, to have access to useful information about their rights when it comes to buying goods and services, and if they are having issues as tenants.

"Aboriginal and Torres Strait Islander people across Western Australia are encouraged to take the survey and have their voice heard.

"Through tailored and engaging educational programs and campaigns, Aboriginal and Torres Strait Islander people throughout the State will be empowered to know their rights and where they can seek appropriate advice on how to resolve an issue." 

Minister's office - 6552 5700