Hon Mark McGowan BA LLB MLA

Hon Mark McGowan BA LLB MLA

Premier; Treasurer; Minister for Public Sector Management; Federal-State Relations

Hon Amber-Jade Sanderson BA MLA

Hon Amber-Jade Sanderson BA MLA

Minister for Health; Mental Health

    ServiceWA app launches to help keep WA safe

    11/01/2022 12:30 PM
    • Free app allows people to show proof of vaccination, check in with SafeWA and access G2G Pass for interstate travel - all in one place
    • App to make proof of vaccination requirements more robust and convenient
    • Live clock timer, shimmering coat of arms and animated certificate tick to prove the user's COVID-19 digital certificate is authentic
    • The app uses a Federal Government Digital Identity for enhanced security and proof of vaccination 
    • Expanded proof of vaccinations requirements to be finalised in coming days

    The McGowan Government has today launched the ServiceWA app - a free, convenient and secure mobile application that will help Western Australians with WA's Safe Transition.


    The app allows people to show proof of vaccination, check in at businesses and venues with SafeWA and access their G2G Pass for interstate travel - all in one convenient place.


    It helps people access important COVID-19 information, including how to prepare your household for COVID-19, where to get tested, where to get vaccinated and exposure location sites.


    The ServiceWA app requires the user to set up or use a Digital Identity to create an account to prove who they are online - meaning the app is safe, secure and not accessible by anyone else. 


    The app will make proof of vaccination requirements more robust because of features like the live clock timer, shimmering coat of arms and animated certificate tick that proves the user's COVID-19 digital certificate is authentic.


    People won't be required to show additional identification to enter certain businesses and venues if they use the ServiceWA app, as opposed to COVID-19 digital certificates stored in smartphone wallets or hardcopies.


    Setting up the ServiceWA app and Digital Identity takes some time, and people should allow at least 30 minutes to complete this new process at home, where they have easy access to forms of identification like a passport, driver's license or Medicare card.


    The setup process only needs to be completed once and ensures the user's information is verified and protected at all times when they use the app.


    People will be able to continue to use the SafeWA app to check in at venues, however eventually this app will become out-of-date, so it is recommended Western Australians download ServiceWA and begin using this app to check in on SafeWA.

    For more information about the ServiceWA app, visit http://www.wa.gov.au/servicewaapp or phone 13 33 WA (13 33 92).


    ServiceWA can be downloaded from the following links:

    Comments attributed to Premier Mark McGowan:


    "The ServiceWA app will be an incredibly important and useful tool for Western Australians as we head into WA's Safe Transition.


    "Having the ServiceWA app means you won't be opening multiple apps or carrying other forms of identification to enter certain venues and events - it's all in one place.


    "I encourage all Western Australians to download ServiceWA and familiarise themselves with its features."


    Comments attributed to Health Minister Amber-Jade Sanderson:

    "The SafeWA app has had excellent take-up from the Western Australian community and been vital in helping contact tracers do their job when positive cases have been recorded.


    "ServiceWA will also simplify the check-in process, making things fast and efficient for patrons and life easier for businesses and their employees.


    "With changes in our COVID response and vaccinations coming on board as another essential public health measure, the ServiceWA app is the best way forward in making our transition as convenient as possible and helping to keep our community safe.


    "The app has the capacity to accommodate additional COVID-related services in the future."


    Comments attributed to Vaccine Commander Chris Dawson:


    "With proof of vaccination, SafeWA and G2G Pass all in the one place, the ServiceWA app will make it easier for people in WA to do the right thing to keep themselves and others safe.


    "I urge all Western Australians get vaccinated to protect themselves and their loved ones from COVID-19. You can then use the ServiceWA app to show your proof of vaccination and check-in at businesses and venues as required.


    "The ServiceWA app will also make it easier to register your travel with G2G Pass, which is currently a requirement for all people entering WA." 


    Premier's office - 6552 5000

    Health Minister's office - 6552 5900