Kay Hallahan

Kay Hallahan

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    Appointment of Parent Advocate to help parents

    17/12/1992 12:00 AM
     
     
    The State Government is to appoint a high-powered problem-solver in 1993 to sort out parent complaints about their children's education.
     
    Education Minister Kay Hallahan today announced the new position - known as the Parent Advocate - which would offer parents an informal, confidential and speedy service to resolve problems.
     
    Advertisements would be placed for the $56,000 position next week.
     
    "The Parent Advocate will have no duties other than to respond to and resolve parent concerns and recommend changes to policies and procedures to avoid future problems," she said.
     
    "Large organisations such as the Ministry of Education are often perceived to be impersonal and inflexible in matters of concern to their client group.
     
    "There can also be a perception that complaints are not dealt with very speedily or in an independent manner."
     
    Mrs Hallahan said the establishment of the Parent Advocate was not a criticism of the Ministry of Education but gave parents a single reference point to direct complaints.
     
    "The Parent Advocate will be answerable to the Chief Executive of the Education Ministry, but will have a great degree of autonomy and ready access to officers at all levels to resolve disputes or complaints," she said.
     
    The Minister said the Parent Advocate would operate in close consultation with the Education Ministry, the WA Council of State School Organisations and the State School Teachers' Union.