Business groups and industries in Geraldton using land tenure information will be provided with specialised training sessions on the Customer Remote Searching (CRS) system.
Lands Minister George Cash said a team from the Department of Land Administration would be visiting 16 local businesses around Geraldton next week (May 28-31) to assist those groups with on-line access to the CRS system.
Local Member for Geraldton Bob Bloffwitch welcomed the move which would enable clients in the mining, surveying, legal profession, settlement agents and others involved in land transfer to approach a range of land tenure information.
Mr Cash said that the specialised training sessions were part of DOLA's commitment to the State Government's `customer focus' program announced last year, which encouraged public sector agencies to involve community input for improving customer services.
He said clients could access titles, check searches, surveys or documents and conduct large area searches from the comfort of their own offices.
The CRS system also provided an immediate service with information being provided within an hour compared to a process that previously took several days.
Mr Cash said the Geraldton program was part of an ongoing service to the State's major regional centres after surveys indicated country users required further training.
"While local users of the CRS system have the benefit of receiving one-on-one training, country clients have had most of their training by telephone," he said.
"Proper training is vital to DOLA's country clients because it can be frustrating for them to be isolated by distance if they have a problem.
"These training sessions will provide those business groups with an opportunity to see the full capabilities of the system, and have their queries answered immediately."
Mr Cash said DOLA would continue the country client training by holding forums every two years in regional centres, such as, Kalgoorlie-Boulder, Albany, Bunbury and Geraldton.
New developments and major issues in the CRS system, document registration and land information products, together with services for those companies involved in land transfer would also be addressed at the forums.
Media contact: Mark Thompson 222 9595 or 222 9211