Lands Minister George Cash today announced the Department of Land Administration's (DOLA) new approach to customer service which will see DOLA officers visiting country cities and towns to meet their clients for training, consultation and discussion.
Mr Cash said the series of specialised training sessions held in Kalgoorlie-Boulder today were part of an initiative under Premier Richard Court's `customer focus' program announced earlier this year which encourages public sector agencies to improve customer services.
Terry Eaton, Product Consultant, and Michelle Fuller, Product Officer with DOLA's Land Inquiry Centre visited six local businesses which currently use the Customer Remote Searching (CRS) system, after recent surveys indicated country users required further training.
CRS provides on-line access to DOLA enabling clients in the conveyancing, mining, surveying and legal industries to access a range of land tenure information.
Clients can access titles, check searches, surveys, document searches and large area searches from the comfort of their own offices. CRS provides quicker service (less than one hour) on a process that previously may have taken several days.
"Metropolitan users of CRS have the luxury of receiving one-on-one training on request. In the past, country clients have had most of their training by telephone and any problems have been directed to DOLA's Midland office," Mr Cash said.
"Proper training is vital to our country clients because it can be frustrating for them to be isolated by distance if they have a problem.
"The training sessions in Kalgoorlie today will provide our clients with an opportunity to see the full capabilities of the system, and have their questions answered and any problems solved."
The training is expected to result in fewer errors made by CRS users and a reduction in the number of searches local businesses send through to the Search Transmission Section at DOLA's Midland Office.
"With increased confidence in the system clients should find it more convenient and quicker to use CRS themselves," Mr Cash said.
DOLA will continue the country client training by holding forums once every two years in major regional centres such as Kalgoorlie-Boulder, Albany, Bunbury and Geraldton.
The forums will give clients the opportunity to ask questions and discuss issues of concern.
New developments and major issues in CRS, document registration, land information products and services, and services for the conveyancing industry will also be addressed at the forums.
Media contact: Tony Robertson (09) 222 9595