Vehicle licensing services for eastern suburbs residents received a boost today with the opening of the new Midland Licensing Centre.
The Minister responsible for licensing, Ljiljanna Ravlich, opened the $1million centre which she said was a milestone in the program of improvements included in the reform of Western Australia’s Licensing Services.
“Not only is the new centre considerably bigger and more modern than the previous centre, but it also has the latest technology to ensure that licensing staff are better equipped to handle customers inquiries,” Ms Ravlich said.
“Over the past 12 months, the staff at Midland Licensing Centre served a quarter of a million customers.
“With statistics showing that the number of transactions per centre is growing each year, the new improved facility couldn’t have come at a better time, and we will be well placed to cope with demand, both today and into the future.”
The Minister said the new centre was simply one step in the right direction as far as the Government’s commitment to improving vehicle licensing was concerned.
“Last year, the Government pledged $74million to a four-year improvement program of licensing services,” she said.
“And while it is just the first year of the program, some significant improvements have already occurred, particularly in the area of customer wait times.
“The average wait time for metropolitan practical driving assessments has decreased from an average of nearly eight weeks in May last year to an average of less than one week last month.
“This is despite a 15 per cent growth in business, and is in addition to the improvements in vehicle examination services, which have shown a substantial decrease in wait times.”
Ms Ravlich said that the results were not a one-off, with the figures being closely monitored.
“These results have been consistent for at least eight consecutive months and that definite positive trend highlights the improvements the reform program is delivering,” she said.
“The Carpenter Government is committed to building better infrastructure and improving services for Western Australians.”
For more information visit http://www.dpi.wa.gov.au/licensing
Minister's office - 9213 6800