Licensing Minister Ljiljanna Ravlich today opened the new Rockingham Licensing Centre.
Ms Ravlich said the $800,000 centre represented a major step forward in the Government’s overall commitment to improving Western Australia’s licensing service infrastructure.
“The new centre is a key investment in the reform of the State’s licensing services,” she said.
“Not only is the new centre bigger and more modern than the previous centre, it also comes with the latest technology and infrastructure to ensure licensing staff have a better working environment and are better equipped to handle customer inquiries.
“Last year alone, the 11 staff at Rockingham Licensing Centre conducted a staggering 85,000 transactions.
“And the number of transactions in Rockingham has grown by an average 10 per cent per year for the last three years.
“The growth in business shows that the new improved facility couldn’t have come at a better time as licensing will be well placed to cope with demand, both today and into the future.”
The Minister said the new centre represented one of the first steps in the Government’s commitment to improving licensing.
“Last year, the Government pledged more than $70million to a four-year reform program of licensing services; while we are only nine months into the reform program, some significant improvements have already occurred, particularly in the area of customer wait times,” she said.
“The average wait time for metropolitan practical driving assessments has decreased from an average of nearly nine weeks in September last year to an average of just over one week in March.
“This is despite an estimated 15 per cent growth in business. There have also been improvements in vehicle examination services, which have shown a substantial decrease in average maximum waiting times.
“In March, the average time a metropolitan customer waited for a vehicle examination was 66 minutes, a far cry from the 160 minute wait experienced at the same time last year.”
The Minister said the processing time for medical assessments had also improved, with a minimum of 90 per cent of all assessments processed, on average, within five days of receipt, as opposed to 21 days at the same time last year.
Ms Ravlich explained that the results were not a one-off, with the figures being closely monitored.
“These results have been consistent for at least five consecutive months; there is a definite positive trend,” she said.
“While I know licensing still has a way to go, service performance is most definitely improving and the State Government is committed to providing a high level of servicefor Western Australians.”
For more information visit: http://www.dpi.wa.gov.au/licensing
Minister's Office - 9213 6800