Hon Paul Miles MLA

Hon Paul Miles MLA

Former Minister for Local Government; Community Services; Seniors and Volunteering; Youth

    Telephone support for parents expands

    16/12/2016 7:00 AM
    • Ngala helpline expands to support queries about children aged up to 18 years
    • Liberal National Government provides $1.25 million to support parenting helpline 

    Western Australia's peak parenting line will expand from today to support parents and carers with queries about children aged up to 18 years old.


    Community Services Minister Paul Miles said the Ngala parenting helpline was often the front door for many parents experiencing difficulties along their parenting journey.


    "The Liberal National Government is committed to supporting parents, and the expansion of Ngala's helpline means all parenting queries can be answered by phoning one number," Mr Miles.


    "Research shows that many parents feel under-prepared for what is their most important task in life and want to improve the way they do things.  Ngala's qualified staff offer understanding, reassurance and expert advice.


    "As a parent myself, I know that it can present many challenges, particularly during the teenage years, and it is important that the Government provides parents with access to information and services that meet those needs."


    The Ngala parenting helpline operates from Monday to Sunday, 8am to 8pm.  Outside these hours, the call-back service allows parents to leave a message and receive a call back within 24 hours.


    The Minister said this was a great example of the State Government working in partnership with the community service sector to deliver services that would help meet the changing needs of West Australian families.


    The Ngala parenting helpline can be accessed by calling 9368 9368 or 1800 111 546 from country WA.


    Fact File

    • The State Government provides funding to the Ngala parenting helpline through the Department of Local Government and Communities and the Child and Adolescent Health Service
    • The Parenting WA line will be diverted to the Ngala parenting helpline from today
    • For more information, visit http://www.ngala.com.au 

    Minister's office - 6552 6600


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