Hon Simon O'Brien MLC

Hon Simon O'Brien MLC

Former Minister for Finance; Commerce; Small Business

    Free app for shoppers in time for Christmas

    22/12/2011 12:00 AM
    • iShopWA app provides quick access to shopping rights’ information
    • Users can record expiry dates, receipts, email photos of illegal ‘no refund’ signs
    A free smartphone app developed by Consumer Protection called iShopWA is now available for shoppers in Western Australia to easily access information about their rights under the new Australian Consumer Law.

    Commerce Minister Simon O’Brien said this would be the first Christmas that West Australians have the protections of the new laws, and it was important that they knew their rights regarding refunds, warranties and lay-bys.

    “Many people still don’t know where they stand when it comes to getting problems with products fixed, or what the different types of warranties mean, but now it’s possible to always have this information at hand,” Mr O’Brien said.

    “Users can also use iShopWA to store photos of receipts, and set reminders for warranty, gift voucher or online coupon expiry dates, or pick-up dates for something on lay-by.”

    The Australian Consumer Law applies nationally and includes consumer guarantees which ensure that goods sold in Australia are safe, durable, free from defects and fit for their intended purpose. These are in addition to the different types of warranties which may be offered by retailers or manufacturers.

    Consumer Protection in WA is joining the Australian Competition and Consumer Commission and other State and Territory agencies in a pre-Christmas campaign to ensure that retailers are honouring these guarantees.

    The Minister stressed that West Australians could contribute to this campaign themselves, as the app allowed users to email photos of illegal ‘no refund’ shop signs directly to Consumer Protection for further action - the only one of its kind in Australia with such a capability.

    By using iShopWA, West Australians can ensure they have information about their rights, literally at their fingertips.  The app is available for free download from both the iPhone app store and the Android market.

          Fact File
    Minister's office - 9213 6400