Hon John Castrilli MLA

Hon John Castrilli MLA

Former Minister for Local Government; Heritage; Citizenship and Multicultural Interests

    Public sector to benefit from cultural training

    11/10/2011 12:00 AM
    • New online training package for State Government staff
    • Training will improve service delivery and increase equitable outcomes

    State Government employees now have access to online training to help develop their knowledge and awareness to work effectively with people from culturally and linguistically diverse backgrounds.


    Citizenship and Multicultural Interests Minister John Castrilli said the Diverse WA Cultural Competency training package would assist public sector employees to be more responsive to the growing cultural diversity of Western Australia.


    “As a State we have people originating from more than 185 countries, speaking as many as 270 languages and following more than 100 religious faiths,” Mr Castrilli said.


    “This makes us one of the most diverse communities in Australia and it presents the Government and the public sector with many opportunities as well as challenges.”


    The Minister said the online training package would mean more effective communication with clients, colleagues and people from various cultures.


    “The initiative will assist State and local government agencies to better understand the needs of people born overseas in sometimes very culturally different backgrounds and from non-English speaking countries in particular,” he said.

    “The package provides information about the State’s cultural heritage, relevant policies and legislation, as well as ways to improve verbal and non-verbal communication skills.


    “It will also help public sector staff work effectively with interpreters and translators in order to improve communication with the many West Australians who have little or no proficiency in English.”


    Mr Castrilli said the State Government was committed to making West Australians from diverse backgrounds feel welcome and included in this State.


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